Guest guide A-Z


The nearest airport is Zurich Airport (ZRH). For international flights, we advise to check in two hours early, for USA and Israel three hours.


Please don’t drink when you’re drunk! The Palais Kraft hospitality team may have in stock some complimentary alcoholic drinks for moderate social drinking. We do not sell alcoholic drinks nor are we under any obligation to supply alcoholic drinks to guests. Selling alcoholic drinks to minors is prohibited by Swiss Law.

Ambulance 144

The public ambulance service is reliable and will arrive fast.


We provide high quality amenities in all bathrooms. Please call if you need something not provided, and we will try to get it for you.

  • Sewing kit
  • Shoe-cleaning kit
  • Toothbrush and tooth paste
  • Comb
  • Shower cap
  • Condoms (from AIDS Hilfe Schweiz)
  • Tissues
  • Slippers
  • Bathrobe
  • Hair dryer


We welcome pets. Kindly call to confirm before booking. We can arrange for dog trainers to take care of your dog (charges apply). Please do not leave pets unattended in the room while you are outside.


Palais Kraft recommends Singapore (SQ) and Turkish (TK – business class only) airlines.


Please do not touch the art works in your guest room or apartment!

Nearest art museum: Kunsthaus Zürich (1.9 km) at the Kunsthaus stop of tram 5. Highly recommended!

Baby Sitter

We cannot provide babysitters. You can find local babysitters at


Guest rooms have king size or queen size beds. We use synthetic anti-allergic pillows. Please mail or call if you prefer down pillows or need a special pillow. All blankets are synthetic and get washed in the hotel laundry machines. The comforters are synthetic and washable too. We use comforter covers.

Body Guards

We know reliable body guards. Please let us know early if you need personal protection or need an apartment with an electronic security system (see Security).


We stock your room or apartment fridge with the necessary items for continental breakfast. In the Club Room we provide croissants, coffee, tea, fresh orange juice from 7am Monday to Saturday, and from 8am on Sundays. We do not provide room service. Reliable delivery services are Mosis for many varieties of food, and Dieci for pizza.

Buddhist temples

There is a beautiful Thai temple in Gretzenbach (43 km). Please ask Alex or Wai for directions. A Tibetan temple is in Rikon (29 km).

Call abroad

We do not provice room phones. Kindly use your mobile phone. If you need a local prepaid SIM card or a local prepaid phone, please contact reception. To call abroad from Switzerland, please dial + or 00 followed by the country code and the local phone number. For international calls, we recommend using Whatsapp, Line, WeChat or Skype.

Catholic Church

The catholic Saint Martin’s church is 550 meters above Palais Kraft on Krähenbühlstrasse 50.


We recommend (and donate to) the Kantha Bopha children’s hospital and the Menschen für Menschen charity because we know their work. We donate the commissions from direct bookings to charity.


We like kids very much and always have kids stay in the building with their parents. We have a crib bed for small children. It is not allowed to leave children below the age of 12 unattended in a guest room or serviced apartment.


In the center of Zurich there are many cinemas, you find the actualized programs at


There are two excellent clinics inside the Palais Kraft building:


White House Center for Liposuction


In Zurich there are concerts and recitals of classic music almost every day if not several concerts on the same date. The most prestigious venues are Opera House, Tonhalle, Zürcher Kammerorchester. There are also high level house concerts close to Palais Kraft, if you ask, we’ll try to get you invited.


The excellent private dental clinic „Klinik Professor Sailer“ is 350 m from Palais Kraft +41 43 268 30 70.

At Vorderberg tram stop (260 m) there is a recommended dental clinic for children and adults +41 44 252 83 00.

Below the main train station (2 km) there is a walk-in dental clinic open daily for urgent help, +41 43 300 30 03.


There are public and private clinics close by. We can call an emergency doctor for you or book an appointment at one of the clinics for you.

Ambulance 144

University Hospital Emergency open 24/7, +41 44 255 11 11 and walk-in.

Children’s Hospital Emergency open 24/7, +41 44 266 71 11 and walk-in.

Bethanien Private Clinic +41 43 268 70 70.

Hirslanden Private Clinic +41 44 387 21 11.

Emergency doctor and psychiatrist 0800 33 66 55.


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Dos and Don’ts in Switzerland


  • Do remember the full name and title of any persons you meet. In Switzerland you are expected to greet everybody you have been introduced with their full names.
  • Do be careful with first names. The Swiss are in general reluctant to use first names. You’ll create uncomfortable business meetings if you address the president of a Swiss company as „Tom“ in front of his vice presidents who address him as „Herr Dr. Meier“.
  • For business, men should dress relaxed but not neglected, a missing tie, or a missing jacket will look worse than to take off your tie or your jacket.
  • For business women should dress like real estate agents, slightly more formal than the attending men, not like for a dinner party.
  • Refrain from political discussions. Switzerland is a small country and the natives are almost fanatical patriots. They’ll be happy to share with you what they think is wrong in Swiss politics, but if you criticize their army or their democratic system, you’ll find out in a few minutes why Hitler didn’t invade Switzerland… the Swiss would have blown up every single bridge and every tunnel and every mountain pass. In French „suisse“ means private soldiers placed in front of an aristocrat’s palace as a guard (think of the Vatican), and in Italian „svizzero“ means a burning, looting, raping bandit.


  • Never ever use public transport without a valid ticket! (We told you!)
  • Don’t park your car on a space reserved for somebody else. Either you’ll make yourself an enemy for life or your car will get scratched or both.
  • Don’t share your conversation with the whole tram car or the whole restaurant! Talking louder than necessary is considered impolite, rude, bad form.
  • Don’t lace your talk with profanities! After a few f***s and sh***s your chance to get whatever you want will be nil.
  • Don’t party with loud music and open windows after eleven p.m or before 7 a.m.! The Swiss don’t like noise. Your gentle Swiss neighbors will call the police… and the police will come and spoil your party mood.

Dress Code

There is no dress code at Palais Kraft. Please dress appropriate for an upscale residence.


We believe that a hotel should be neither a monastery not a brothel. For your protection, we reserve the right to check the ID (and age) of joining guests.

Fire 118

Kindly refrain from smoking in your room or apartment.


We provide free firewood for the fireplaces. Please ask staff to start the fire for you.

Football / Soccer

The FIFA HQ is 2 km from Palais Kraft, the FIFA Museum 3.1 km.

Gay and Lesbian

Palais Kraft is GLBT-friendly. We welcome every sex and every sexual orientation, every skin color, race, every religion, every political orientation… but not every behavior!


We provide vegetarian snacks only. If you require a special diet, please inform us before your arrival.

Hindu Temple

There is a Hindu Temple of the ISKCON (Hari Krishna) Sect at Bergstrasse 54, 8032 Zurich, 0.75 km from Palais Kraft. Just follow the smell of their delicious food!

Hospitality Industry

We have special room rates for hospitality professionals who reciprocate, please inquire by mail.


Palais Kraft is a non-discriminating employer. Please inquire by mail if you would like to join our hospitality team.


We have special room rates for journalists, please inquire by mail.

Kitchen or Kitchenette

  • Stove
  • Oven
  • Microwave
  • Espresso Machine
  • Water heater
  • Dishwasher
  • Large fridge
  • Toaster


We provide vegetarian snacks only. If you require a special diet, please inform us before your arrival.


We share the laundry service with several other four or five-star hotels in Zurich. We apologize that Swiss laundry services are slow… There is no same day service. All our apartments (except the Coolidge Studio) come with washing machines and dryers. If you tell us in time, our housekeeping staff will assist you with laundry and ironing.

Limousine Service

We work with a reliable, safe and comfortable limousine service. For security reasons, cars and drivers look plain.


To protect other guests and our employees, we ask you to refrain from profanities in the public areas of Palais Kraft.


We can call experienced, well trained, almost painfully serious Oriental or Western masseurs for you.

Mountain Bikes

We have mountain bikes for your use. Palais Kraft is only a short and safe ride away from extensive forests with smooth roads without cars. Please respect the forest animals and keep to the roads.


Nearest art museum: Kunsthaus Zürich (1.9 km) at the Kunsthaus stop of tram 5. There are many, many museums in Zurich.


We organize recitals or chamber music in Palais Kraft. All guests are invited. The recitals last about 45 minutes, are free, and you’ll have the chance to meet the artist(s) after the performance. If you would like us to add you to our mailing list for invitations and programs, kindly send us a mail. If you would like to perform at Palais Kraft, kindly send us a mail with a YouTube link.


We have special room rates for (mainly classic) musicians, please inquire by mail.


The Zurich Opera House is 3 km from Palais Kraft at Bellevue (tram 6).


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There is a Petrov IV grand piano in the Madison Apartment. For recitals we have a Blüthner 1912 grand piano in the Club room and an Erard 1929 on Level 4. If you need an apartment with a grand piano, please inform us before booking and we’ll try to accommodate you in the Madison Apartment.

Private Jets

Palais Kraft recommends VistaJet and Netjet private jets.

Protestant Church

There are two protestant churches within a few hundred meters Palais Kraft at Vorderberg and Kantstrasse. Just follow the sound of the bells!

Public Transport

Just above Palais Kraft is the tram and bus stop „Toblerplatz“ (130 m) with trams 5 and 6 and bus 33. About 100 meters below Palais Kraft at Vorderberg (260 m) there is the tram and bus stop „Kirche Fluntern“ with trams 5 and 6, and buses 33 and 751. The ticket vending machines accept credit cards. We recommend using day passes. Never ever use public transport without a valid ticket! (We told you!)


The main local radio stations can be received with your TV, most other radio stations can be received through any computer or smart phone.


The rooms have hotel safes. Some apartments have high-security safes. Please inform us if you need an apartment with a high-security safe.


There is a small sauna on Level 4 which you may use free of charge (exclusive use). Please inform us before and we will book and prepare the sauna for you.


There are several public and private schools (Kindergarten to High School) close to Palais Kraft.


We a have a nightguard from Protectas. He/she may walk through or around the building at night, please don’t worry. If you notice any suspicious activity (and you are sure that it is not playing foxes, badgers or squirrels) please call and we will have security check.


At Toblerplatz (130 m) there are Migros and Spar supermarkets, a drug store and a paper shop. A good bakery and coffee shop, pharmacies, dry cleaning and a coop supermarket are below Palais Kraft at Vorderberg (260 m).


All rooms and apartments are strictly non-smoking. As a favor to other guests please refrain from smoking in your room or in the halls of Palais Kraft. Smoking in the elevators and garages is prohibited by law.


The vegetarian snacks in your room are complimentary. If you need vegan snacks, please let us know before.

Soft Drinks

Soft drinks are complimentary. Please let us know if you need or would like us to provide different soft drinks.


On Level 2 there is standard squash court. If you would like to book the squash court kindly inform Reception.


Taxis from the airport to Palais Kraft costs about CHF (Swiss Francs) 60 including tip. For short distances taxis are reasonably priced. For longer distances, e.g. to Basel or Lucerne, we can arrange limousine service for you which will be cheaper than a metered taxi. The most useful taxi phone numbers are +41 44 444 44 44 and +41 44 777 77 77. Uber and similar services are almost legal in Switzerland.

Travel Industry

We have special room rates for travel professionals who have a record of booking guests in Palais Kraft, please inquire by mail.


The guest rooms and serviced apartments have flat screen TV’s with digital channels. If you need to view a particular satellite channel during your stay, please inform us about two weeks before your arrival and we will try to catch it for you (charges apply).


The federal university (ETH) and the state university (Universität Zürich) are 1.5 km from Palais Kraft.

Valet Service

The Palais Kraft hospitality staff is happy to help you.

Vegan / Vegetarian

We provide vegetarian snacks only.


The excellent University Veterinarian Clinic „Tierspital“ is not far from Palais Kraft at…


We provide free WiFi in all public areas, rooms and apartments. The open WiFi network is PALAISKRAFT. Every room or apartment comes with a private WiFi network and password. You find the ID and password in your room.


In Zurich there are places of worship of many religious groups. Please inquire before your arrival and we will find out for you where you can worship.


The Zurich Zoo is 2.1 km from Palais Kraft. Wonderful place for kids!